Refund policy

Refund & Return Policy

We accept returns within 14 days of delivery.

To be eligible for a return, items must be unused, unworn, unwashed, and in original condition with all tags attached and original packaging.

We strictly do not accept returns for items that have been worn, used, damaged, or altered in any way.

Due to hygiene and brand protection reasons, any signs of wear (including perfume, stains, or marks) will result in the return being rejected.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We also accept exchanges within 7 days, subject to stock availability.

Refunds will only be processed after the returned item has been received and inspected.

If your item is damaged, defective, or incorrect, please contact us within 48 hours of delivery with proof (photos).

For any return, exchange, or support queries, please contact us:

Email: uk.zenvi@gmail.com
Email: info@zenvi.uk

WhatsApp / Call (24/7 Support):
+44 7440 744 180

We reserve the right to refuse returns that do not meet the above conditions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at uk.zenvi@gmail.com.